A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
Subaru of America, Inc. (Subaru) is initiating a service program to update the forward recognition camera software on certain 2023 model year Solterra vehicles.
Due to the programming of the software within the forward recognition camera, there is a possibility that the memory inside the forward recognition camera could fail during processing when the ignition is turned OFF. If this occurs, the Pre-Collision System (PCS) will not activate on the next ignition start, causing warning lights to illuminate, audible chimes to sound, and messages to display on the instrument panel.
Please contact your Subaru retailer (dealer) for an appointment to have this repair performed at no cost to you.
WRB-24 Service Program FAQs:
Q: What should I do?
A:Please contact your Subaru retailer (dealer) to schedule an appointment for this repair.
Q: What will Subaru do?
A:Your Subaru retailer will update the forward recognition camera software at no cost to you.
Q: What will be done to the vehicle?
A:Your Subaru retailer (dealer) will update the forward recognition camera software at no cost to you.
Q: What Subaru models are involved?
A:Certain 2023 model year Solterra vehicles.
Q: Do I need to make an appointment?
A:Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.
Q: How much will this service program repair cost?
A:This repair will be performed free of charge at any authorized Subaru retailer.
Q: Do I have to return to the retailer where I bought the car?
A:Any authorized Subaru retailer will be able to perform this service program repair free of charge for you.
Q: Can I have this service program repair performed at an independent repair facility?
A:Only an authorized Subaru retailer can perform this service program repair free of charge for you.
Q: If I live in Canada do I have to return to the United States to have this performed?
A:Any authorized Subaru retailer in either the United States or Canada is capable of performing this service program repair.
Q: What should I do if I no longer own the vehicle?
A:If you no longer own your vehicle, please update owner information online at www.subaru.com/customer-support.html, by selecting Email Us then selecting Ownership Update from the list of topics.